FAQ
Find answers to your most frequently asked questions.
Orders
How to place an order?
- Visit our website.
- Add the desired jewelry to your cart.
- Follow the secure payment steps to complete your order.
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, American Express) as well as payments via PayPal.
What are the shipping costs and delivery times?
Delivery is free from 39€ of purchase on our store, place your order with complete peace of mind. Below the delivery rate is 3€.
Can I change my order after I place it?
Unfortunately, once the order is confirmed it may be difficult to change it. Contact our customer service as soon as possible to discuss the available options.
What is your return policy?
You can return a product in its original condition up to 15 days after receiving it. See our "Return Policy" page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also go to the "order tracking" page to follow the status of your order in real time.
Our electric vehicles
What types of electric vehicles do you offer?
We offer a wide range of electric vehicles, including electric bikes (mountain bikes, city bikes, fat bikes, folding bikes), electric scooters, self-balancing scooters, electric unicycles, electric skates and electric karts.
What is the average range of your electric vehicles?
Autonomy varies depending on the model and use. In general, our electric bikes can travel between 40 and 120 km per charge, while scooters, Segways and other vehicles have specific autonomies that you can consult in the descriptions of each product.
What is the average charging time for your electric vehicles?
Charging time depends on the model and battery capacity. Typically, it takes between 3 and 8 hours for a full charge. Specific details are indicated on each product sheet.
Are electric vehicles suitable for difficult terrain?
Yes, we offer models designed for different types of terrain. For example, our mountain bikes and fat bikes are perfect for steep trails and difficult terrain, while our city bikes and scooters are ideal for urban surfaces.
How do I choose the right electric vehicle for me?
The choice depends on your main use: for urban commuting, a city bike or electric scooter may be ideal, while for outdoor adventures, a mountain bike or fat bike is recommended. Our detailed product descriptions and customer service are here to help you make the best choice.
What are the maintenance costs for your electric vehicles?
Maintenance costs are generally low compared to gasoline vehicles. They include basic maintenance such as replacing tires, brakes, and regularly checking electrical components.
How do I maintain my electric vehicle battery?
To prolong the life of your battery, avoid frequent deep discharges, store it in a cool, dry place, and follow the manufacturer's specific instructions for charging and maintenance.
Do you have any further questions?
Our team is at your disposal, contact us on our "contact" page.